INS accepts self-referrals and referrals from GPs, neurologists, therapists, health or social care professionals or a person’s family or friend.
Click here to download a referral form. You can send it to us by post or e-mail us at: [email protected]
Please ensure that the adult you are referring: 
  • meets our referral criteria
  • has a neurological condition
  • has given consent to be referred
We aim to complement the work of statutory services and therefore we strongly advise that clients are not referred until they have been seen and discharged by the appropriate NHS community teams.
Please give full details of the reason for referral and attach any relevant documentation to the form, including any discharge reports.
What will happen to the referral?
  • All referrals are screened by senior clinicians and you may be contacted to provide more information about your referral. You will also be contacted if the referral is not accepted, i.e. if the person does not meet our acceptance criteria or if we think their needs are best met elsewhere.  
  • Once the referral is accepted the person will be seen at the earliest opportunity for an initial assessment by an INS clinician. The clinician will discuss with them how INS might be able to help, and a letter will be sent to the person’s GP to inform them that INS is supporting them. 
  • The initial assessment will be discussed with the multi-disciplinary clinical team. The client will then be offered individual therapy and/or a suitable therapy group at the earliest opportunity. 
What ongoing support do clients receive?
  • INS supports and provides therapy for the long-term. Clients are not routinely discharged from INS services, unless they move out of area or no longer want to be supported by INS.
  • All INS clients are allocated a member of staff who is their Key Worker, their main point of contact with INS.  This member of staff will keep in regular touch with the person and conduct an annual review of needs.
  • All clients receive our newsletter and regular updates on groups and activities. Clients and carers may contact us at any time if they need further support.
Do clients need to pay?
  • Following the suspension of face-to-face services in March 2020, we provided virtual sessions at no fee to clients. Having reviewed our charging policy, we plan to re-introduce fees for therapy groups (and also for one-to-one services) in November 2020, and are contacting our service users about these changes. Most 'Zoom' groups cost £50 for a block of 8 sessions. We will be asking those attending other groups (including Expanding Horizons) to make a suggested donation. 

    In normal times, one-to-one therapy is charged at £30 per session and counselling is £20 per session. We will shortly be re-introducing similar fees for our virtual one-to-one services delivered by phone and videolink (limited face-to-face may also be available).  

    There is no charge for initial assessments. Other support services for carers are also provided at no fee.

    Contact us for more information about charging by telephoning 020 8755 4000 or by emailing [email protected]).

Does INS have links to other organisations?
  • We have links with other community health and social care services, and may refer clients to them as appropriate and with consent. Members of the INS clinical team meet regularly with local community teams to share information about mutual clients.
  • We also have links with a wide range of other local authority, education and voluntary sector organisations.