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Integrated Neurological Services
82 Hampton Road, Twickenham, TW2 5QS
Call: 020 8755 4000
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  1. About us
  2. Our impact

Our impact

INS clients live with a variety of neurological conditions that can often be severe and variable. Our work reduces loneliness and depression which contributes to improved well-being in our clients and carers. Comments from clients include: "INS has provided me the tools to help me challenge my illness and understand what it is doing to me and what I can do for myself.. I'd be lost without INS” and “I wouldn’t be here talking to you today if it weren’t for INS”.


After providing acute hospital care, the NHS can only fund limited support in the community for a few weeks for people with these conditions – after that people are left to cope on their own. Patients with neurological conditions have the lowest health related quality of life of any long-term condition. At INS we use a holistic approach to deliver a range of integrated clinical services and social and emotional therapeutic support. A key outcome of our services is to enable people to remain as active as possible to ensure that they stay engaged with their communities, do not become isolated from their social networks and to enable them to develop new connections that can support both their physical and emotional needs.


INS employs a multi-disciplinary team providing physiotherapy, occupational therapy (OT), speech and language therapy (SLT), and social work support. Other therapy, activities and administrative staff also form an essential part of the team, supported by experienced and dedicated volunteers including skilled counsellors.

Case study

I heard about INS from a friend and she encouraged me to refer myself. I’d been diagnosed with Multiple sclerosis (MS) a year before but was still really struggling to cope with it and how it would change my life. The ‘Taking Back Control’ group run by INS occupational therapists helped me to find ways of dealing with the emotional effects of my MS. Read more

Published: 13th November, 2017

Updated: 7th February, 2019

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Latest

  • Latest news

    Latest news

    Find out what's been happening at INS in our latest Newsletter... INS face-to-face groups have now resumed but we continue to support our clients through video and phone contact... A hugely positive response to INS online sessions during lockdown... Over 150 people, including then Twickenham MP Sir Vince Cable, and the Mayors of Richmond and Hounslow, joined service users, staff and volunteers at York House for INS 25th Anniversary event on 17 October 2019...

  • INS Newsletter

    INS Newsletter

    Details of what's been happening at INS in recent months and plans for the coming weeks in our latest Newsletter... Find out how INS has adapted to increased face-to-face work with our clients and carers, while maintaining many of our popular online groups... We also share some of the experiences of our clients, tell you about new activities, and introduce you to the latest INS team members... Also details of how to get your copy of INS in Lockdown from our Creative Writing group and much more!

  • INS Case for Support

    Find out why INS exists, how we respond to people's needs, and the hugely positive impact that we have.

  • Our Staff Team

    The INS Team includes 13 staff, both full-time and part-time, with generous support from our many volunteers. Sarah Vines began work at INS in August 2020 as our Chief Executive and Clinical Lead.

Most read

  • INS Programme

    INS has resumed more face-to-face services. We continue to support our clients and carers by offering virtual group sessions via Zoom videolink and face-to-face sessions at our base in Twickenham- please see below for details of our current programme.

  • Latest news

    Latest news

    Find out what's been happening at INS in our latest Newsletter... INS face-to-face groups have now resumed but we continue to support our clients through video and phone contact... A hugely positive response to INS online sessions during lockdown... Over 150 people, including then Twickenham MP Sir Vince Cable, and the Mayors of Richmond and Hounslow, joined service users, staff and volunteers at York House for INS 25th Anniversary event on 17 October 2019...

  • Working for INS

    Come and join our team.

  • What is a neurological condition?

    A neurological condition is a disease, illness or trauma that affects the central or peripheral nervous system. Examples of symptoms include paralysis, tremor, cognitive difficulties, muscle weakness, poor coordination, loss of sensation, seizures, confusion, pain and altered levels of consciousness.

  • Our Staff Team

    The INS Team includes 13 staff, both full-time and part-time, with generous support from our many volunteers. Sarah Vines began work at INS in August 2020 as our Chief Executive and Clinical Lead.

  • Groups and activities

    INS offers a variety of long term and short-term groups. Some of these groups are for people with a specific neurological condition, while others are open to all neurological conditions. Our groups focus on different areas; some are exercise based, others focus on managing symptoms, while others provide you with an opportunity to try out different activities.

  • Volunteer opportunities

    INS welcomes anybody who is willing to offer their skills and some of their time to assist us in all areas of our work. We already have a team of invaluable volunteers who help us in many ways but we are currently looking for more support.

  • INS Newsletter

    INS Newsletter

    Details of what's been happening at INS in recent months and plans for the coming weeks in our latest Newsletter... Find out how INS has adapted to increased face-to-face work with our clients and carers, while maintaining many of our popular online groups... We also share some of the experiences of our clients, tell you about new activities, and introduce you to the latest INS team members... Also details of how to get your copy of INS in Lockdown from our Creative Writing group and much more!

  • Where we work

    Integrated Neurological Services (INS) provides support primarily to people who live in the London boroughs of Richmond and Hounslow. However, we may still be able to offer support to people living just outside this area (eg. in Kingston, Wandsworth, Ealing) who are within reach of our base in Twickenham.

  • Donate

    Your donation can make a difference to the lives of people with a neurological condition. Donate, hold an event, take part in a challenge - whatever you can do will make a difference.

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Registered as a Limited Company in England & Wales: 5292539. Registered Charity: 1107273

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