Client stories

To be 18 once again! by Karen O’Brien

When I look back over the time when I was 18, I remember the joys of that time – when mostly my thoughts were going forward, guessing, wondering and making false assumptions, plus the frustrations and the fears. Now, with the experience of all the time afterwards – so easy to say-I’d treasure much more the joys, the excitement, the adventure, and make much more positive use of the fears and frustrations (with a healthy speed limit on those false assumptions!)

It’s so long now since I’ve felt that rising joy of life course through my nerve endings, and I’d foster and develop those feelings far more if I could – I’d love to have those now. The confidence I have then was so different from now – so untempered by experience – not a dais strong enough to support me; just one of which to fall!

Everything was heightened then and while that feeling could not be sustained for ever, I should perhaps have held it more closely to my life for long and use Its fuel to aid and strengthen and give colour to the coming years.

But, even as I write that last paragraph, I realise that, in fact, I did do that and my 18-year old self was, in fact, my good parent for the remainder of my life to come. We cannot, and maybe, should not wish to change what has been – while so much is yet to follow. In a sense, I am always on the edge of being 18…

Living with MS

I am 49 years old and have been living with Progressive-relapsing Multiple sclerosis (MS) for around 10 years.

I have received a lot of help from INS and now I, in turn, devote a lot of my time to them. I’m a member of their INSight group (a service users’ forum) and I help them with their medical student training (by talking to the students and also by helping set up seating).

INS has helped me with physiotherapy and occupational therapy, and I have also used their counselling service on a number of occasions. The rehabilitation assistants have worked with me in the gym at INS, and basically give me a good reason to keep on living, even if it is with an incurable illness like MS.

All at INS understand the difficulties involved. They do not belittle you in any way and they are all very friendly.

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INS face-to-face services suspended

Following recent developments in efforts to tackle the spread of the COVID-19 virus, a decision has been made to stop INS face-to-face services until further notice.
News article

INS 25th Anniversary event - 17 October 2019 Over 150 people, including Sir Vince Cable, MP for Twickenham, and both the Mayors of the London Boroughs of Richmond upon Thames and Hounslow, joined service users, staff and volunteers at York House, to help us celebrate 25 years of supporting people in west London with neurological conditions, such as Parkinson’s, Multiple Sclerosis and Stroke.
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Find out why INS exists, how we respond to people's needs, and the hugely positive impact that we have.

Where we work

Integrated Neurological Services (INS) provides support to people who live in the London boroughs of Richmond, Hounslow, Kingston and Wandsworth. If people live just out of these boroughs but can get to us we may still be able to offer some support.
What difference we make

INS can be the difference between living and just existing.
What is a neurological condition?

A neurological condition is a disease, illness or trauma that affects the central or peripheral nervous system. Examples of symptoms include paralysis, tremor, cognitive difficulties, muscle weakness, poor coordination, loss of sensation, seizures, confusion, pain and altered levels of consciousness.
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History of INS

INS is the only organisation in the London area offering long term, professional rehabilitation and support for people with neurological conditions, through its experienced team of physiotherapists, occupational therapists, speech therapists and social workers.
Partnering with us

Partnerships - INS cannot do its work alone. The best possible outcomes for our clients can be most effectively achieved from a joined-up approach that utilises the resources from a wide range of providers, both statutory and voluntary.
I wouldn’t be here talking to you today if it wasn't for INS

I wouldn’t be here talking to you today if it wasn't for INS
Why we do what we do

At INS we believe that a long-term neurological condition requires a long-term approach. We believe that this should include support for carers and focus on ability not disability. this with your content
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INS welcomes anybody who is willing to offer their skills and some of their time to assist us in all areas of our work. Almost anyone can be a volunteer. We already have a team of invaluable volunteers who help us in many ways but we are always looking for more support.