Your journey with us

How do I get referred?

Anyone can refer you, or you can refer yourself. Please Click here to download a referral form.

You can send it to us by post, or e-mail it to us at: [email protected]

You can also refer yourself by phone - 020 8755 4000.

What happens next?

Once your referral is accepted we will contact you and arrange a convenient time for you to attend INS for an initial assessment. We will discuss with you how INS can help you.

And then?

The relevant therapists will book a convenient time slot with you to discuss your needs in more detail. They may suggest seeing you individually for a series of therapy sessions, or they may suggest you attend a suitable therapy group.

How long will all this take?

Waiting times do vary. A therapist will contact you within 5 working days from receiving your referral form.

Groups and activities

INS offers a variety of long term and short term groups. Some of these groups are for people with a specific neurological condition, while others are open to all neurological conditions. Our groups focus on different areas; some are exercise based, others focus on managing symptoms, while others provide you with an opportunity to try out different activities. Please click here for more information.

What ongoing support will I receive?

All INS clients are allocated a member of staff who is their key point of contact.  This member of staff will keep in regular touch with you.  In addition, your Key Worker will contact you throughout the year to see how things are going.  We will also send you regular updates on groups and activities.  You may contact us at any time if you feel you need further support.

With your agreement, we may also suggest you get involved with activities in your local community.  

Where do sessions take place?

Most groups are run at our Twickenham premises at 82 Hampton Road, TW2 5QS. There are some groups at other venues in the community. Individual therapy sessions will take place either at your home or at our Twickenham premises.

Will I need to pay?

Assessments and re-assessments are free.

Most groups are £10/session. If you are in receipt of reduced-income related benefits you will receive a 50% reduction on the service fees.

One to one therapy sessions are £30/session and counselling is £20/session. 

Support for carers is free. Contact us for more information (T: 020 8755 4000 or E: [email protected]).

Do you have links to other organisations?

We have links with other community health and social care services, and may refer you to them as appropriate and with your agreement.

Will you contact my GP?

We will contact your GP after you have been seen by a member of INS staff for the first time. This is to let him/her know that you are known to our organisation and that we will be supporting you.