Your journey with us

How do I get referred?

Anyone can refer you, or you can refer yourself. Click here to download a referral form.

You can send it to us by post, or e-mail it to us at: [email protected]

You can also refer yourself by phone - 020 8755 4000.

What happens next?

Once your referral is accepted we will contact you and arrange a convenient time for you to attend INS for an initial assessment. We will discuss with you how INS can help you.

And then?

The relevant therapists will book a convenient time slot with you to discuss your needs in more detail. They may suggest seeing you individually for a series of therapy sessions, or they may suggest you attend a suitable therapy group.

How long will all this take?

Waiting times do vary. A therapist will contact you within 5 working days from receiving your referral form.

Groups and activities

INS offers a variety of long term and short term groups. Some of these groups are for people with a specific neurological condition, while others are open to all neurological conditions. Our groups focus on different areas; some are exercise based, others focus on managing symptoms, while others provide you with an opportunity to try out different activities. Please click here for more information.

What ongoing support will I receive?

All INS clients are allocated a member of staff who is their key point of contact. This member of staff will keep in regular touch with you. In addition, your Key Worker will contact you throughout the year to see how things are going. We will also send you regular updates on groups and activities. You may contact us at any time if you feel you need further support.

With your agreement, we may also suggest you get involved with activities in your local community.

Where do sessions take place?

Most groups are run at our Twickenham premises at 82 Hampton Road, TW2 5QS. There are some groups at other venues in the community. Individual therapy sessions will take place either at your home or at our Twickenham premises.

Will I need to pay?

Assessments and re-assessments are free.

Most groups are £10/session. If you are in receipt of reduced-income related benefits you will receive a 50% reduction on the service fees.

One to one therapy sessions are £30/session and counselling is £20/session.

Support for carers is free. Contact us for more information (T: 020 8755 4000 or E: [email protected]).

Do you have links to other organisations?

We have links with other community health and social care services, and may refer you to them as appropriate and with your agreement.

Will you contact my GP?

We will contact your GP after you have been seen by a member of INS staff for the first time. This is to let him/her know that you are known to our organisation and that we will be supporting you.

How to refer

INS accepts self-referrals and referrals from GPs, neurologists, therapists, health or social care professionals or a person’s family or friend. Read more

Groups and activities

How to self-refer

Anyone can refer you, or you can refer yourself. Click here to download a referral form. You can send it to us by post, or e-mail it to us at: [email protected] You can also refer yourself by phone - 020 8755 4000. Read more

Latest

INS Case for Support

Find out why INS exists, how we respond to people's needs, and the hugely positive impact that we have.

INS Tea Dance

Get your dancing shoes on and take to the floor for a graceful, elegant and nostalgic afternoon of dancing.

Celebrate INS's 25 Years of Supporting the Community

Please join us to meet the INS team – past and present – hear our clients’ stories of their INS journey and learn about our future plans. We will be showcasing our work through an exhibition of films and music.

Open Garden in Kew

Come and visit one of the most beautiful private gardens in Kew, that has been nurtured and lovingly created over many years. Come and wander around this amazing space that will be ablaze with colour, exotic plants at their peak and imaginative and innovative planting.

What difference we make

INS can be the difference between living and just existing.

Where we work

Integrated Neurological Services (INS) provides support to people who live in the London boroughs of Kingston, Hounslow, Richmond and Wandsworth. If people live just out of these boroughs but can get to us we may still be able to offer some support.

What is a neurological condition?

A neurological condition is a disease, illness or trauma that affects the central or peripheral nervous system. Examples of symptoms include paralysis, tremor, cognitive difficulties, muscle weakness, poor coordination, loss of sensation, seizures, confusion, pain and altered levels of consciousness.

Donate

Your donation can make a difference to the lives of people with a neurological condition. Donate, hold an event, take part in a challenge - whatever you can do will make a difference.

Partnering with us

Partnerships - INS cannot do its work alone. The best possible outcomes for our clients can be most effectively achieved from a joined-up approach that utilises the resources from a wide range of providers, both statutory and voluntary.

Work for us

Come and join our team.

I wouldn’t be here talking to you today if it wasn't for INS

History of INS

INS is the only organisation in the London area offering long term, professional rehabilitation and support for people with neurological conditions, through its experienced team of physiotherapists, occupational therapists, speech therapists and social workers.

Why we do what we do

At INS we believe that a long-term neurological condition requires a long-term approach. We believe that this should include support for carers and focus on ability not disability. this with your content

What INS can do for you

Having a neurological condition often leads to reduced communication skills and self-confidence and a loss of mobility. This can mean that people are unable to go out and therefore, become isolated at home or within a limited environment – as do their carers.

Open Garden in Kew