Your journey with us

How do I get referred?

Anyone can refer you, or you can refer yourself. Please Click here to download a referral form.

You can send it to us by post, or e-mail it to us at: [email protected]

You can also refer yourself by phone - 020 8755 4000.

What happens next?

Once your referral is accepted we will contact you and arrange a convenient time for you to attend INS for an initial assessment. We will discuss with you how INS can help you.

And then?

The relevant therapists will book a convenient time slot with you to discuss your needs in more detail. They may suggest seeing you individually for a series of therapy sessions, or they may suggest you attend a suitable therapy group.

How long will all this take?

Waiting times do vary. A therapist will contact you within 5 working days from receiving your referral form.

Groups and activities

INS offers a variety of long term and short term groups. Some of these groups are for people with a specific neurological condition, while others are open to all neurological conditions. Our groups focus on different areas; some are exercise based, others focus on managing symptoms, while others provide you with an opportunity to try out different activities. Please click here for more information about our current virtual groups via videolink.

What ongoing support will I receive?

All INS clients are allocated a member of staff who is their key point of contact. This member of staff will keep in regular touch with you. In addition, your Key Worker will contact you throughout the year to see how things are going. We will also send you regular updates on groups and activities. You may contact us at any time if you feel you need further support.

With your agreement, we may also suggest you get involved with activities in your local community.

Where do sessions take place?

Most groups are run at our Twickenham premises at 82 Hampton Road, TW2 5QS. There are some groups at other venues in the community. Individual therapy sessions will take place either at your home or at our Twickenham premises.

Will I need to pay?

Assessments and re-assessments are free.

Most groups are £10 per one hour session. If you are in receipt of reduced-income related benefits you will receive a 50% reduction on the service fees.

One to one therapy sessions are £30 per session and counselling is £20 per session.

Support for carers is free. Contact us for more information (T: 020 8755 4000 or E: [email protected]).

Do you have links to other organisations?

We have links with other community health and social care services, and may refer you to them as appropriate and with your agreement.

Will you contact my GP?

We will contact your GP after you have been seen by a member of INS staff for the first time. This is to let him/her know that you are known to our organisation and that we will be supporting you.

How to refer

INS accepts self-referrals and referrals from GPs, neurologists, therapists, health or social care professionals or a person’s family or friend. Read more

Expanding Your Horizons

Expanding Horizons - discover, connect, learn. Try out new activities or revisit old hobbies. Our support will enable you to develop new skills; discover new interests; and make new friends. Read more

How to self-refer

Anyone can refer you, or you can refer yourself. Click here to download a referral form. You can send it to us by post, or e-mail it to us at: [email protected] You can also refer yourself by phone - 020 8755 4000. Read more

Latest

INS face-to-face services suspended

Following recent developments in efforts to tackle the spread of the COVID-19 virus, a decision has been made to stop INS face-to-face services until further notice.

News article

Hugely positive response to INS online sessions during lockdown... INS face-to-face services remain suspended until further notice. However, we continue to support our clients through both video and phone contact.... Over 150 people, including then Twickenham MP Sir Vince Cable, and the Mayors of the London Boroughs of Richmond upon Thames and Hounslow, joined service users, staff and volunteers at York House for INS 25th Anniversary event on 17 October 2019....

INS Newsletter

Find out how our staff and clients took part in the 2.6 Challenge, raising in excess of £2,000 for INS. Events included a 2.6 mile run, running on the spot for 26 minutes, and a 26-line poem! You can continue to show your support by clicking the Donate button at the top of the page.

INS Case for Support

Find out why INS exists, how we respond to people's needs, and the hugely positive impact that we have.

What is a neurological condition?

A neurological condition is a disease, illness or trauma that affects the central or peripheral nervous system. Examples of symptoms include paralysis, tremor, cognitive difficulties, muscle weakness, poor coordination, loss of sensation, seizures, confusion, pain and altered levels of consciousness.

Where we work

Integrated Neurological Services (INS) provides support primarily to people who live in the London boroughs of Richmond and Hounslow. However, we may still be able to offer support to people living just outside this area (eg. in Kingston, Wandsworth, Ealing) who are within reach of our base in Twickenham.

What difference we make

INS can be the difference between living and just existing.

Donate

Your donation can make a difference to the lives of people with a neurological condition. Donate, hold an event, take part in a challenge - whatever you can do will make a difference.

Working for INS

Come and join our team.

History of INS

INS is the only organisation in the London area offering long term, professional rehabilitation and support for people with neurological conditions, through its experienced team of physiotherapists, occupational therapists, speech therapists and social workers.

I wouldn’t be here talking to you today if it wasn't for INS

Partnering with us

Partnerships - INS cannot do its work alone. The best possible outcomes for our clients can be most effectively achieved from a joined-up approach that utilises the resources from a wide range of providers, both statutory and voluntary.

Why we do what we do

At INS we believe that a long-term neurological condition requires a long-term approach. We believe that this should include support for carers and focus on ability not disability. this with your content

Volunteering

INS welcomes anybody who is willing to offer their skills and some of their time to assist us in all areas of our work. Almost anyone can be a volunteer. We already have a team of invaluable volunteers who help us in many ways but we are always looking for more support.