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Integrated Neurological Services
82 Hampton Road, Twickenham, TW2 5QS
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  1. How we can help
  2. Services and therapies

Services and therapies

Services and therapies

Client services at Integrated Neurological Service (INS) are delivered by an inter-disciplinary team of allied health professionals (AHPs) supported by therapy assistants, admin staff and a wonderful team of volunteers. 

All INS clinicians are registered with the Health and Care Professions Council (HCPC). Within INS they are supported by senior staff and all undertake continuing professional development in order to keep current with best professional practice.

Groups and activities

INS offers a variety of long term and short term groups. Some of these groups are for people with a specific neurological condition, while others are open to all neurological conditions. Our groups focus on different areas; some are exercise based, others focus on managing symptoms, while others provide you with an opportunity to try out different activities. Please click here for more information about our current groups and activities.

Physiotherapy

Physiotherapists help people affected by injury, illness or disability. Physiotherapy uses mechanical force and movements (bio-mechanics or kinesiology), manual therapy, exercise therapy, education and advice, and electrotherapy. It remediates impairments and promotes mobility and function. Physical therapy is used to improve a patient's quality of life through examination, diagnosis, prognosis and physical intervention.

Occupational therapy

Occupational therapy (OT) is a client-centred health profession concerned with promoting health and well-being through occupation (activities). The primary goal of occupational therapy is to enable people to participate in the activities of everyday life. Occupational therapists achieve this outcome by working with people and communities to enhance their ability to engage in the activities they want to, need to, or are expected to do, or by modifying the occupation (activity) or the environment to better support their ability to engage in valued activities. This support increases people's independence and satisfaction in all aspects of life.

Speech and language therapy

Speech and Language Therapists (SLT) provide a service for adults with acquired communication, voice and / or swallowing difficulties. 

We have recently recruited a Speech and Language Therapist who joins INS to carry-out assessment and diagnosis of communication, voice and swallowing difficulties, and offer the following support:

  • Provision of individual and / or group therapy
  • Individually tailored treatment plans / goals
  • Advice, education and support for clients, relatives and other treating professionals
  • Assessment and advice regarding alternative and augmentative communication options (where applicable) e.g. amplifiers, electronic communication devices, gestural systems
  • Liaison with various organisations in the public, private and voluntary sector to ensure appropriate management of both communication and swallowing difficulties

For accessible information about aphasia, communication strategies, or ideas for activities, please go to www.tactustherapy.com 

Social work

Social work is a practice-based profession and an academic discipline that promotes social change and development, social cohesion, and the empowerment and liberation of people. Principles of social justice, human rights, collective responsibility and respect for diversities are central to social work.  Underpinned by theories of social work, social sciences, humanities and indigenous knowledge, social work engages people and structures to address life challenges and enhance wellbeing.

Counselling

Counselling is a talking therapy that involves a trained therapist listening to you and helping you find ways to deal with emotional issues. It is a process that occurs when a client and counsellor set aside time in order to explore difficulties which may include the stressful or emotional feelings of the client. It is the act of helping the client to see things more clearly, possibly from a different view-point. This can enable the client to focus on feelings, experiences or behaviour, with a goal to facilitating positive change.

Counselling is not, giving advice or attempting to sort out the problems of the client.

Exercise based groups: for people of different physical abilities, aiming to maintain or improve your fitness.

Living well groups: focus on living well with your condition.

Symptom management groups: These short term groups help you manage issues related to your neurological condition. They are open to people with any neurological condition.

Communication groups: long term and short term groups for people with a range of communication difficulties, arising from a neurological condition.

Expanding Horizons groups: The Expanding Horizons programme motivates, challenges, and increases the confidence and social connectivity for our clients of all abilities, including many confined to wheelchairs, to provide them with the opportunity to take part in a range of activities which they might not usually have a chance to participate in, or had to stop due to their diagnosis. The programme also includes activities for carers to take part alone or along with their cared for. 

Activities range from visits in the community, such as the Poppy Factory and Kew Gardens, to group visits to Questors Theatre, Ealing and the Brentford Football Club. There will also be a range of Arts & Crafts activities, including crochet and mosaics, reading and gardening. The programme runs throughout the year with a monthly timetable published on the website. Please click here for more information.

Expanding Your Horizons

Expanding Horizons - discover, connect, learn. Try out new activities or revisit old hobbies. Our support will enable you to develop new skills; discover new interests; and make new friends. Read more

Published: 13th November, 2017

Updated: 27th June, 2022

Author:

Counselling

Counselling is a talking therapy that involves a trained therapist listening to you and helping you find ways to deal with emotional issues. Read more

Published: 13th November, 2017

Updated: 2nd April, 2020

Author:

Social work

Social work is a practice-based profession and an academic discipline that promotes social change and development, social cohesion, and the empowerment and liberation of people. Read more

Published: 13th November, 2017

Updated: 1st December, 2018

Author:

Occupational therapy

Occupational therapy (OT) is a client-centred health profession concerned with promoting health and well-being through occupation (activities) Read more

Published: 13th November, 2017

Updated: 1st December, 2018

Author:

Physiotherapy

Physiotherapists help people affected by injury, illness or disability. Physiotherapy uses mechanical force and movements (bio-mechanics or kinesiology), manual therapy, exercise therapy, education and advice, and electrotherapy. Read more

Published: 13th November, 2017

Updated: 1st December, 2018

Author:

Speech and language therapy

Speech and language therapists provide life-changing treatment, support and care for children and adults who have difficulties with communication, or with eating, drinking and swallowing. They help people who, for physical or psychological reasons, have problems speaking and communicating. Read more

Published: 13th November, 2017

Updated: 2nd March, 2021

Author:

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Latest

  • Latest news

    Latest news

    Find out what's been happening at INS in our latest Newsletter... INS face-to-face groups have now resumed but we continue to support our clients through video and phone contact... A hugely positive response to INS online sessions during lockdown... Over 150 people, including then Twickenham MP Sir Vince Cable, and the Mayors of Richmond and Hounslow, joined service users, staff and volunteers at York House for INS 25th Anniversary event on 17 October 2019...

  • INS Newsletter

    INS Newsletter

    Details of what's been happening at INS in recent months and plans for the coming weeks in our latest Newsletter... Find out how INS has adapted to increased face-to-face work with our clients and carers, while maintaining many of our popular online groups... We also share some of the experiences of our clients, tell you about new activities, and introduce you to the latest INS team members... Also details of how to get your copy of INS in Lockdown from our Creative Writing group and much more!

  • INS Case for Support

    Find out why INS exists, how we respond to people's needs, and the hugely positive impact that we have.

  • Our Staff Team

    The INS Team includes 13 staff, both full-time and part-time, with generous support from our many volunteers. Sarah Vines began work at INS in August 2020 as our Chief Executive and Clinical Lead.

Most read

  • INS Programme

    INS has resumed more face-to-face services. We continue to support our clients and carers by offering virtual group sessions via Zoom videolink and face-to-face sessions at our base in Twickenham- please see below for details of our current programme.

  • Latest news

    Latest news

    Find out what's been happening at INS in our latest Newsletter... INS face-to-face groups have now resumed but we continue to support our clients through video and phone contact... A hugely positive response to INS online sessions during lockdown... Over 150 people, including then Twickenham MP Sir Vince Cable, and the Mayors of Richmond and Hounslow, joined service users, staff and volunteers at York House for INS 25th Anniversary event on 17 October 2019...

  • Working for INS

    Come and join our team.

  • What is a neurological condition?

    A neurological condition is a disease, illness or trauma that affects the central or peripheral nervous system. Examples of symptoms include paralysis, tremor, cognitive difficulties, muscle weakness, poor coordination, loss of sensation, seizures, confusion, pain and altered levels of consciousness.

  • Our Staff Team

    The INS Team includes 13 staff, both full-time and part-time, with generous support from our many volunteers. Sarah Vines began work at INS in August 2020 as our Chief Executive and Clinical Lead.

  • Groups and activities

    INS offers a variety of long term and short-term groups. Some of these groups are for people with a specific neurological condition, while others are open to all neurological conditions. Our groups focus on different areas; some are exercise based, others focus on managing symptoms, while others provide you with an opportunity to try out different activities.

  • Volunteer opportunities

    INS welcomes anybody who is willing to offer their skills and some of their time to assist us in all areas of our work. We already have a team of invaluable volunteers who help us in many ways but we are currently looking for more support.

  • INS Newsletter

    INS Newsletter

    Details of what's been happening at INS in recent months and plans for the coming weeks in our latest Newsletter... Find out how INS has adapted to increased face-to-face work with our clients and carers, while maintaining many of our popular online groups... We also share some of the experiences of our clients, tell you about new activities, and introduce you to the latest INS team members... Also details of how to get your copy of INS in Lockdown from our Creative Writing group and much more!

  • Where we work

    Integrated Neurological Services (INS) provides support primarily to people who live in the London boroughs of Richmond and Hounslow. However, we may still be able to offer support to people living just outside this area (eg. in Kingston, Wandsworth, Ealing) who are within reach of our base in Twickenham.

  • Donate

    Your donation can make a difference to the lives of people with a neurological condition. Donate, hold an event, take part in a challenge - whatever you can do will make a difference.

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