Hugely positive response to INS online sessions during lockdown

Nearly 60 people took the time to say how they had benefitted from INS Zoom and telephone sessions during lockdown.  Over fifty told us about the positive impact they’d experienced: feeling happier, more positive, less isolated, more fit and active.

Read the full survey report here

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Staff update

Sarah Vines began work as Chief Executive and Clinical Lead at INS in August 2020. Sarah joins a team comprising 4 full-time and 5 part-time staff, supported by our many volunteers. For more staff information please visit this page.

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INS and the 2.6 Challenge 

The London Marathon 2020 would've taken place on Sunday 26th April, with many fundraising events cancelled or postponed due to the Coronavirus COVID-19 outbreak. Instead, people were encouraged to take part in the 2.6 challenge by completing an activity to suit their skills and based around the number 2.6 or 26. Find out more about INS and the 2.6 Challenge by clicking here. Already, in excess of £2,000 has been raised towards the work of INS, through generous donations from our supporters. Thank you! 

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INS face-to-face services suspended

Following recent developments in efforts to tackle the spread of the COVID-19 virus, a decision has been made to stop INS face-to-face services until further notice. However, we continue to support our clients through both video and phone contact (for the current INS programme, click here). Please continue to refer if support is required. 

Our Interim CEO Margie Butler has this message to INS clients, carers and supporters:

Dear Colleagues 

INS – Integrated Neurological Services

As you are aware there was an announcement Monday evening (16th March 2020) by the government setting out a series of measures including:

  • Anyone with a high temperature or a new and continuous cough must isolate for 14 days
  • Anyone in a household with someone who has these symptoms must also isolate
  • Everyone should start working from home if they possibly can
  • Everyone should steer clear of pubs, clubs, cinemas and restaurants
  • We all should only use the NHS when we really need to.

This advice is directed at everyone, but it’s especially important for the over 70s and for those with some health conditions and especially people who live in London. We believe by the weekend government has said that they will ask for those with the most serious health conditions to be "shielded from social contact for around 12 weeks".

The welfare of INS clients, staff and volunteers must come first, and we have decided to close our face-to-face services until further notice. Staff will be working from home for the next two weeks and we are planning to keep in touch with our clients by telephone and try and provide our clients with support. We will also be devising and sending out exercise plans that can be used at home.

All fundraising events and meetings will be postponed until further notice. We will keep the website updated and will inform you when INS services are running again.

If you need to contact INS, we will be accessing our emails and voicemail messages from our main office telephone number (020 8755 4000).

Thank you for your support and we look forward to working with you in the future.

Best wishes


Margie Butler

Interim CEO


For accessible information about aphasia, communication strategies, or ideas for activities, please go to 

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INS 25th Anniversary event - 17 October 2019

Over 150 people, including Sir Vince Cable, then MP for Twickenham, and both the Mayors of the London Boroughs of Richmond-upon-Thames and Hounslow, joined service users, staff and volunteers at York House, to help us celebrate 25 years of supporting people in west London with neurological conditions, such as Parkinson’s, Multiple Sclerosis and Stroke.

Guests, including many from local voluntary and community organisations, listened to speeches from the charity’s founder, Ellie Kinnear and Sir Vince Cable, and sampled a wonderful collection of celebration cakes, baked by supporters or donated by local businesses. There was also the opportunity to see the launch of a new documentary about the work of INS, funded by the People’s Postcode Lottery.