INS support continues

As you will be aware, restrictions are currently in place across England to curb the spread of Covid-19. However, we wanted to reassure you that INS is continuing to provide support to our clients and carers, including group therapy via Zoom videolink and telephone counselling. As a healthcare charity, we are not required to close during lockdown and can still meet with a limited number of clients on a one-to-one basis, by invitation only. Our priority is to keep everyone safe by following the latest guidelines on hygiene control, social distancing and the use of PPE. We offer hand sanitiser and masks on arrival and require all visitors to take a simple temperature check. If you have any questions you would like to ask about these measures, please let us know by contacting 020 8755 4000 or emailing [email protected]

Support INS by getting online

Find out how you can support the work of INS by playing Get Lucky Local, the Richmond lottery for good causes.

Just click on the poster below for more details:-

You can also now support INS when you do your online shopping. We’ve registered with easyfundraising and so that whenever you shop, they donate to INS. Go to our fundraising page for more details.

Christmas is coming...

Our ever popular Christmas cards are now available - buy yours in time for the festive season!

Please click here for details of how to get your pack of 10 cards delivered to the cardholder address.

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INS on the airwaves...

Our CEO Sarah Vines appeared recently on Riverside Radio to tell listeners about the latest developments at INS. To listen to the broadcast with radio presenter Hazel Butterfield, please click here to listen to the full interview on MixCloud.


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Our latest Newsletter is out now!

It's been a busy few months at INS - find out what's been happening and what to expect over the coming months this Autumn by clicking here to view our latest Newsletter.

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Continued suspension of INS face-to-face groups

In view of on-going measures to tackle the spread of the COVID-19 virus, INS face-to-face groups remain suspended until further notice. However, we are arranging to meet a limited number of clients in person, invited on a one-to-one basis. INS continues to offer support to our clients and carers through both video and phone contact - a current programme with details of our virtual groups can be found by clicking here.

All fundraising events are postponed but if you are able to make a donation, please follow this link and continue to refer if support is required. We will inform you as more INS services resume and keep our website updated.

If you need to contact INS, we are continuing to access emails and voicemail messages from our main office telephone number (020 8755 4000).

For accessible information about aphasia, communication strategies, or ideas for activities, please go to 

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Hugely positive response to INS online sessions during lockdown

Nearly 60 people took the time to say how they had benefitted from INS Zoom and telephone sessions during lockdown.  Over fifty told us about the positive impact they’d experienced: feeling happier, more positive, less isolated, more fit and active.

Read the full survey report here

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Staff update

Sarah Vines began work as Chief Executive and Clinical Lead at INS in August 2020. Sarah joins a team comprising 4 full-time and 5 part-time staff, supported by our many dedicated volunteers. For more staff information please visit this page.

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INS and the 2.6 Challenge 

The London Marathon 2020 would've taken place on Sunday 26th April, with many fundraising events cancelled or postponed due to the Coronavirus COVID-19 outbreak. Instead, people were encouraged to take part in the 2.6 challenge by completing an activity to suit their skills and based around the number 2.6 or 26. Find out more about INS and the 2.6 Challenge by clicking here. Already, in excess of £2,000 has been raised towards the work of INS, through generous donations from our supporters. Thank you! 

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INS 25th Anniversary event - 17 October 2019

Over 150 people, including Sir Vince Cable, then MP for Twickenham, and both the Mayors of the London Boroughs of Richmond-upon-Thames and Hounslow, joined service users, staff and volunteers at York House, to help us celebrate 25 years of supporting people in west London with neurological conditions, such as Parkinson’s, Multiple Sclerosis and Stroke.

Guests, including many from local voluntary and community organisations, listened to speeches from the charity’s founder, Ellie Kinnear and Sir Vince Cable, and sampled a wonderful collection of celebration cakes, baked by supporters or donated by local businesses. There was also the opportunity to see the launch of a new documentary about the work of INS, funded by the People’s Postcode Lottery.